How to Use the Lifetime Warranty on Your JanSport Backpack for Repair or Replacement

Thank you for your help.

If you need a backpack that will last (and who doesn’t), look no further than JanSport. I’ve been so happy with the quality JanSport provides. And make sure the bookbag is clean before sending it in too.

I used to type up a letter explaining the problem. Be sure to include a description of the problem in your letter. JanSport’s warranty department is the best I’ve ever encountered.

Your DO NOT need your original receipt or tag. I have sent my bag numerous times and they have always been repaired – which is precisely why I recommend JanSport so highly).


Attn: JanSport Warranty Services

14450 Doolittle Drive

San Leandro, CA 94577

The warranty department at Jansport now wants you to fill out this simple form as well. It’s been through Middle School, High School, College, Grad School, family vacations, trips in Mexico and Haiti, excursions to the Galapagos Islands, a Segway Tour of Nashville, and more!

United States:

To whom it may concern:

For Canada, send your items to:

Repaired and replaced backpacks will be mailed back to you free of charge.

These bookbags are not only extremely well made but they come with a LIFETIME guarantee. I would love to get this fixed so that I can keep the backpack. They will last a LIFETIME! Zipper breaks? No problem! Strap clasp breaks? No problem! Stitching coming undone? No problem!!! Send it in to their warranty department (even without proof of purchase) and they will repair or replace it. It could be something as simple as:


Attn: Warranty Department

3260 rue Guenette


Quebec H4S 2G5

In just a few weeks your bookbag will be back in your arms good as new!

Pack up your clean backpack, your letter, and warranty form and send it to:

I love my JanSport backpack, and I was quite disappointed when _______ broke. I have had the same JanSport bookbag since 1999 – and I still use it every day! I take this thing with me everywhere. Amazing customer service!

Posted by admin on July 14th, 2016 :: Filed under Uncategorized
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